Spare parts & after-sales
Spare parts, and what happens when a tool comes back
A fleet of battery tools does not fail on motors. It fails on batteries, blades and chargers, one unit at a time, in the middle of a season. Here is what we can supply alongside the tools, what is worth holding in stock, and the parts of after-sales we can genuinely commit to — and the parts we cannot.
| Part group | Where it comes from | Worth stocking? |
|---|---|---|
| Batteries | The same factory, on the same cell platform as the tool | Yes, first. Cycle life is what ends a battery tool's working life, and packs are lost while the tool survives |
| Chargers | The same factory, matched to your plug type | Yes, a small quantity. The plug type is fixed per order, so a later replacement has to match what you shipped |
| Blades, discs, chains and bars | The same factory, or a consumables supplier we already buy from | Yes. This is what a tool actually goes out of service for, and it is what your buyer comes back for |
| Switch, motor, gearbox | The same factory, ordered against the model | Only if a fleet of that model matters to you. These fail less often, and the part is specific to the model |
| Housing, handle, guard | The same factory, ordered against the model | Rarely. Damage here is usually a write-off rather than a repair |
| Tool case and retail carton | The same factory | If you sell to retail and cases get damaged in your warehouse, a spare carton is cheaper than a discount |
We do not run a spare-parts warehouse, and we will not quote you from one. What we do is order the part from the factory that built the tool, on your order, and confirm availability and lead time in writing before you commit — including for a model you bought from us earlier. If a part is not available, we will say so rather than let the order sit.
What we commit to
- Inspection before loading, with photographs and video, so a defect is documented at origin rather than discovered at your warehouse
- The factory's warranty term for that model, stated on the quotation before you order — not after something fails
- Claims handled through us: we take the case back to the factory, in Chinese, on your behalf
- Samples on their own order, so a model is tested before a fleet commitment rather than after
- Spare parts quoted on the same proforma as the tools where the timing allows, so they share one shipment and one freight charge
What we do not claim
We are a trading and export company. We are not the factory, and we are not a service network. That has consequences worth stating plainly:
- We have no service engineers in your country, and we will not imply that we do
- A repair in your market is yours or your distributor's to carry out
- Nothing arrives overnight: a part follows the factory's lead time
- On private-label and ODM models, parts follow that tool's own moulding and are not interchangeable with the stock model
How a spare-parts order runs
| Step | What happens |
|---|---|
| 1. You send the SKU and the part | We confirm the part belongs to that model and get the factory's availability and price for the quantity you need |
| 2. We quote it in writing | Unit price, lead time and whether it can join an order that is already open, so you are not paying freight for a box of chargers |
| 3. It goes on one proforma | Parts and tools on the same invoice and the same shipment wherever timing allows. A separate parts order later is possible, and is quoted on its own |
| 4. Packing is recalculated | Parts change the carton count and the weight, so we give you the updated figures before the container is booked rather than at the terminal |
If you only need consumables — chains, blades, discs, trimmer line — say so and we will quote them without a tool order. They are the cheapest thing you can hold and the most common reason a working tool sits idle.
Spare parts and after-sales — questions
Can you supply spare parts, or only complete tools?
Both. Batteries and chargers are ordinary line items on the same order. Tool-level parts — switch, motor, gearbox, blade, chain, guard — are ordered from the same factory that built the tool. Availability is per model, and we confirm it in writing on the quotation. We do not run a spare-parts warehouse and we do not present ourselves as one.
Which parts should a rental fleet stock?
Batteries and chargers first, because cycle life is what fails first and customers lose them. Then the consumables: circular-saw blades, chainsaw chains and bars, grinding discs, trimmer blades, drill chucks. Those are the parts a tool goes out of service for. The switch and the motor fail far less often than the battery does.
Are spare parts shipped with the tools?
Yes, on the same proforma invoice and in the same shipment, where you want them. That avoids a second freight charge and means the parts land with the tools instead of arriving after the season has started. If you would rather order them later, they can be quoted on their own.
What warranty applies, and who handles a defective unit?
The factory's warranty term for that model, which varies, and we state it on the quotation before you order. What we commit to on every order is inspection before loading, with photographs and video, so a defect is documented before the container sails rather than discovered after it lands. Claims go through us and we take them back to the factory.
Can I still get parts for a tool I bought a year ago?
Usually yes for the models we still list, because the factory is still building them. For a discontinued model it depends on what the factory holds. Send the SKU and the month of the order and we will check, rather than assume it is available.
Tell us the models you stock and we will tell you what to hold
A list of SKUs and quantities is enough. You get availability, price, lead time and the part numbers worth keeping on the shelf — in one reply, in writing.